Black Crown Caviar Online Orders Return Policy

At Black Crown Caviar, we strive to provide the highest quality products and ensure your complete satisfaction. If you receive a damaged product, we are here to help.

Return Conditions:

1. Damaged Items: If your item arrives damaged, you may return it for an exchange only. Please contact us within 3 days of receiving the product to initiate the return process.

2. Proof of Purchase: All returns must be accompanied by a valid proof of purchase.

3.  Return Authorization: Before returning any item, please contact our customer service team at [customer service email or phone number] to obtain a Return Authorization Number (RAN). This number must be included with your return.

4. **Original Packaging:** Items must be returned in their original packaging to ensure a safe return.

5. **Return Shipping:** Customers are responsible for return shipping costs unless the item is damaged. In such cases, we will provide a prepaid shipping label.

Exchange Process:

1. Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your exchange.

2. Exchange Approval: If your return is approved, we will send a replacement item. Please note that it may take some time to process the exchange and ship the replacement item.

Non-Returnable Items:

1. Perishable Goods: Due to the nature of our products, perishable goods such as caviar cannot be returned for reasons other than damage upon receipt.